On August 16, 2018, A XiamenAir Boeing737-800 carrying 157 passengers and eight crew members crash-landed at Manila International Airport in the Philippines.
, circled Manila for about 1 hour before crash landing.
The plane skidded off the runway of the Ninoy Aquino International Airport and its engine broke off from the wing. A wheel was also detached from the Jet during the crash.
This crash caused widespread flight disruptions on Friday (Aug 17) due to a temporary runway closure.
There were no casualties and all 157 passengers and eight crew aboard the Boeing 737-800 were unharmed.
The plane, which flew from the southern Chinese city of Xiamen, “misapproached” on its first attempt to land and lost contact with the control tower on the second attempt and skidded upon touchdown.
Hundreds of flights were canceled and thousands of passengers were stranded at the airport
KNOW YOUR RIGHTS
Here's what you should do if your flight is delayed or canceled
Do you know what to do in case your plane flight gets canceled?
With the recent plane mishap involving Xiamen Air, passengers were at a loss on what to do with the massive flight cancelations that paralyzed the country's main gateway.
Despite the resumption of flight operations at the Ninoy Aquino International Airport's (NAIA) main runway, there were still numerous cancelations brought about by the domino effect in operations over the past few days. (LOOK: Crowded NAIA after runway reopening)
Here are the rights passengers are entitled to according to the Civil Aeronautics Board (CAB):
1. If there is a terminal delay of at least 3 hours after the time of departure, airlines are required to provide refreshments or meals, whether or not the carrier is at fault.
2. Passengers are also entitled to free phone calls, sending of text messages or emails, and first aid, if necessary.
3. In cases like this, passengers are also entitled to rebooking the ticket without additional charge to the next flight with available space or within 30 days. They may also be reimbursed, including taxes and surcharges of flight.
4. Passengers may also opt to be endorsed to another carrier without any payment of fare difference.
5. If there are delays of at least 6 hours from the time of departure, passengers are entitled to demand compensation from the airline for delays attributable to the carrier.
However, this is not applicable to cases of force majeure or unforeseeable circumstances such as accidents, or in this case, the Xiamen Air plane mishap.
If the flight cancelation is due to the airline's fault, passengers who are already at the airport must be given sufficient refreshments or meals, hotel accommodation accessible from the airport, as well as transportation to and from the said hotel.
Similar to delayed flights, passengers may request for free phone calls, sending of text messages or emails, and first aid, if necessary.
Passengers also enjoy the same reimbursement, rebooking, and endorsement privileges as a delayed flight.
If the airline is not at fault or in cases of force majeure, passengers may have their ticket fares reimbursed, or rebooked. But CAB notes that the Air Passenger Bill of Rights does not require airlines to charge other relevant fees.
This video examines CHINA'S XIAMEN AIRLINES CRASH IN MANILA 2018.
The question of the day. Have you ever made a claim to the airlines for a delay or cancellation? If so, describe the ease or difficulty. I'd love to hear from you. Leave your comments for me in the comments section of this video. And remember to like share and subscribe.
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